I have check the the systems and have identified a short-term issue which may cause intermittent or performance related issues with your connection. That has to be done first before you can change the name and password. these are from yesterday and today. It can be done, so be insistent when asking. All the help says something about a telephone but I don’t have one so don’t know how to proceed. Get the Hub ready by connecting the wires. 5Gbits/sec Ethernet port for even faster wired connections. I have subsequently tried rebooting it and also resetting it. This can be with the wifi symbol, the power light or on the Hub 4, it actually means that your router is downloading a software update. Try as below as there is a specific way of using modem mode. The second the Virgin Media Superhub is connected to your home router, you will have access to the internet, although the modern models of Virgin Media Superhub tend to have an automatic feature that. My samsung galaxy s i9000 connects to my virgin media super hub but without internet access. Installing a Replacement router. Virgin Media Hub 5 Wi-Fi 6 GIG 1 ReviewWatch more Home Networking videos Media is now available in North West, bringing lightning-fast internet straight to your doorstep. Dave. . The Super Hub 4 router will automatically display this color configuration anytime you switch on the router. - Wi-Fi extender pods are currently. This flashes during set up, and then stays green for 2 minutes when you're done. Forum Team Options. Open the computer it was connected to open a browser. Hi everyone, We've been having wifi issues for some time now and the hub is showing a solid red light. Its indicative of a failing/fading cheap LED component and is no indicator of any performance issues with the Hub - although VM have never "officially" noted this. Blue flashing light for 2 days now. We do not make commissions. If you wish, you can choose to protect WPS with an eight-digit pin that has to be entered on any device you’re connecting. Hub 3 in modem mode was Solid Red light and indeed with Hub 5 is a Solid Green light. If you are in modem mode on a Hub5 then the LED should be green not white. Graeme on Virgin Media Hub 5 Lights: Ultimate Guide to Understanding and Troubleshooting Your Super Hub 5/5X Lights. Hi! My virgin internet is down. Hi there - got a constant very dark orange almost red light on my hub for the last few days. on 06-09-2023 19:13. Hi @337edy2. After switching off, unplugging and resetting the box using the pinhole, letting it sit for at least 15 minutes and plugging back in again, the box now has no lights at all and is completely dead. Forum Team. Checked all connections. Further exclusions & legal stuff apply. Thank you for updating the thread RoneyCervinski. Wifi: Indicates the wifi is on and working. Hi, my hub3 has had a solid red light for the past week or so instead of the normal white light. Your Virgin Media hub lights are probably not something that you have given much thought to before, and we hope that this resource has helped in. The router is hot. – Internet ISP Info on What Do The Lights On My Virgin Media Router Mean? (All Models) We are not affiliate marketers or salespeople; this website is for information purposes only. Please advise. Thanks so much for joining me on private message @shirleykitcher1 . g. on 07-02-2023 11:40. Hi, First post so please be gentle. on 01-12-2022 23:05. I think from what I can find a green light is that it is doing a software update. VM will not dispatch any technicians while an area fault exists. As you've tried all diagnostics suggestions, including a pinhole reset, without success, I would like to take a closer look on your behalf. When you first plug the mesh WiFi Pod into a socket, the light should turn solid for a moment, then slowly pulse as it connects to the WiFi Hub. After a few weeks talking back and forth with customer service I finally got an engineer to come have a look late January. They can also use your home’s electrical wiring to transmit the signal, like our Powerline. After it, navigate to the Admin settings and restart your Virgin Box. You need to verify that the white coax cable from Virgin Media’s wall sockets is also tightly connected to the Hub. Then, wait for 5-10 minutes for the Hub to start up. It has three lights on the front panel: The Power light – indicates whether the device is turned on or off. - Not all support team members are aware of this information when providing assistance. Red Light. Call equipment activation on 0800 953 9500. Thanks. Check out the envelope in the top right hand corner for a private message from me. Browse Virgin Media Virgin Media Community. Hi I have had the same issue. As soon as the hub is ready, you will see the white power lamp. Check in 2 places. Red light on Hub 3. It isn't on during normal use, but turns red if there is a problem. Options. 13-12-2021 15:21. Solid White. e in the future). I’m no design expert, but I don’t think LACK of a signal is the best way to show. 4. If you're on iOS 16 then just delete the app from your device, restart the handset and then redownload the app. Seen lots of chats/threads about this but all with different answers… the hub is not hot (barely warm) and have tried a reboot but no change. The Hub should now operate normally. Had the hub for a good few years. – Internet ISP Info on What Do The Lights On My Virgin Media Router Mean? (All Models) We are not affiliate marketers or salespeople; this website is for information purposes only. Share with friends. Further exclusions & legal stuff apply. Up to 3 WiFi Pods if needed. Options. Speedon 01-05-2023 11:53. I have tried switching router off and on and resetting it but makes no difference. Hub 5 Plugged In - No Lights. Make sure all cables coming into and out of the Hub are pushed in firmly. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. For the last 2 days our Superhub 3 has the constant deep orange/red light where this used to be white. That could come up in handy as Virgin continues to upgrade its speeds beyond a gigabit. Then use the power switch to turn the unit back on. I have internet and no issues that I am aware of. Tried switching it off for a while and resetting it but the red light still remains. PNG IHDR % V PLTE z= tRNS@ f IDAT c` ! 3IEND B` . To reboot the Virgin Media broadband Hub (also known as WiFi Hub or router) check the power supply is firmly connected to the wall socket and turn the power switch off and on again. If the hub is white, it means it's in the process of. On the Hub3 the bottom LED will change to magenta, on a Hub4 the LED band will be green, on a Hub5 the LED will be green. I have done the reboot, reset (with the pin), checked that all the connections were tight multiple times. Showing 1-9 of 9 answers. We do not make commissions. Are there any tests that forum staff can run to check whether the router is working correctly. You could also try the web page status, but this is not recommended as it only covers issues that affect a very large number of customers. Hub 4 flashing red light. I am being asked to "move device closer to the router" despite living in a 1 bedroom house. I followed all the instructions to restart and reset the hub 5 still i see flashing red light. Flashing green: The phone is in use or a voicemail is waiting. The nearest exchange, located in Topsham, is equipped to handle all of your internet needs. Graeme on Virgin Media Hub 5 Lights: Ultimate Guide to Understanding and Troubleshooting Your Super Hub 5/5X Lights. 1 - soft reset, powered off and on again with no change. 1 Kudo Replyon 04-06-2023 14:48. Home Phone. The red flashing light on the hub suggests you may be disconnected somewhere beyond your property (e. Virgin Media Super Hub 2. Please confirm it’s a Hub3 and in router mode. In this instance, we'd need to have a technician appointment scheduled for you. As a temporary solution, I'm using a third-party device. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. We do not make commissions. The Broadband light – indicates whether the internet. Yellow flashing light on Hub 5. • Ensure the Hub is upright, in a well-ventilated location and out of direct sunlight, if possible. Been on for more than 24 hours and have had 3 frustrating calls with Techs who have reset and told me I'd be good to go in 30 mins and. Checking the Indicator Lights. Depending on your area. Both radios share a single DHCP server, but there is an IP or port conflict that prevents clients from connecting. Leave it 10' or so to stabilise and then your passwords/passphrase for both the Hub settings and the Wifi networks will revert to the two printed on the Hub sticker on its base/side/card. 0 (black) Close. Please can you try this for me: • Turn the power switch off on the back of the Hub. Internet checker says my area NN3 has no issues, phoning CS recorded anouncement says intermittent issue, CS agent says issues won't be solved until 6th June. on 01-12-2022 23:05. Off: No phone service or the phone is not. My hub 3 is displaying a solid red light. Account - Mobile. to the Internet WLAN. Running a Virgin Media broadband speed test is easy. We have both ethernet and wifi devices - my desk / laptop is via ethernet as are two smart TVs, phones, ipads etc are wifi and a mix of 5Ghz and 2. Plug the modem back in and wait until the modem has finished powering on. We do not make commissions. Hi all, I got my service installed on Tuesday and has been working great. Press and hold the WPS/Virgin Media button on your Hub until the lights start blinking. 5. Select the option next to Enable Modem Mode. Two green lights will flash and then stay solid on the router, as well as the white power light flashing for a while and then staying solid, alongside the two solid green lights. BD20. Regardless of the reason for the red light, this will need looking into further, in the meantime can you try this for me: • Turn the power switch off on the back of the Hub. I have tried hard and soft resets. 5. On the latest firmware for the Hub4 the LED should be green in modem mode, if not and you can get to it on 192. Can flash for a few minutes like this, it is normal. on 10-09-2022 13:10. The number to call is 0800 953 9500. Hi @Nigel_F, If you ever experience a red light on the front of your Hub 3 when in router mode, please follow these steps regardless of the router being hot to the touch. OK - first thing is that the yellow light syndrome is quite common on ageing Hub3's (you probably received a re-furbished Hub3). intermittent. Virgin Mobile. Suddenly this morning we have a green flashing light with no internet. If it’s red, this indicates that there’s a problem with your internet connection. Virgin Media is a telephone operator in the UK that provides television, internet, mobile and fixed-line services. The hub is in router mode. Say goodbye to buffering and hello to seamless streaming, lightning-fast browsing, and crystal-clear video calls. Once it’s in modem mode, the VM hub “MUST” then be powered off. Hi, Curious if anyone has had a flashing green light on the Hub 5. @bosstoad wrote: I have a Superhub 4 which has been showing a solid green light for the past two weeks rather than the normal solid white. OK - first thing is that the yellow light syndrome is quite common on ageing Hub3's (you probably received a re-furbished Hub3). You’ll know it’s ready when the white power light at the front of the Hub is on. - The 5x hub is connected via optical cable, not coaxial. 4Ghz and 5Ghz channel support, the latter with three antenna. September 2, 2022 by Jim Johnson Virgin Media Hub Lights What Do The Lights On My Virgin Media Router Mean? Virgin Media routers use Light Emitting Diodes (LEDs) to show you information about your internet. Virgin Media1. – Internet ISP Info on What Do The Lights On My Virgin Media Router Mean? (All Models) We are not affiliate marketers or salespeople; this website is for information purposes only. Disconnect any ethernet cables from the Hub (leave the coax connected), and then with the Hub still "switched on" throughout, press pin in firmly with paper clip/SIM tray tool or similar "thin thing" and hold it firmly for at least 60 (a timed sixty) seconds, release the pin, leave for 5’ to stabilise - dont manually switch it off at any time. Unfortunately firmware updates are not in your control, perhaps a VM staff member can arrange a ‘push’ of the latest firmware. However, none of my devices can discover any wifi network, neither 2. and tells you of more local issues down to. _____________. Here is a handy guide to the light on your Hub 5. Re: Hub 5 problem - light going out. Hub 5, Hub 5x and Hub 4 - Test my broadband speed. Its indicative of a failing/fading cheap LED component and is no indicator of any performance issues with the Hub - although VM have never "officially" noted this. Thanks for that. Wired Booster WiFi Booster. If no area faults found: The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. Here is a handy guide to the light on your Hub 5. Flashing red light. on 20-12-2022 21:46. Your Hub Your Hub (modem) normally has just one light on, but from time to time you may see others turn on too. The Virgin Media Hub 5 light at the front let's. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. Thank you. The hub is in an open area and has shown no signs of overheating. 1 & 2 Wireless. As per installation guide it should be a solid white light, however, it is continously showing an orange light. Back a step. This light flashes green when the Hub's downloading a software update. Connect the Hub’s power cable with the blue tab. I’ve reset the hub and checked all connections countless times and still nothing. If it’s flashing green, it’s starting up. on 30-01-2023 11:05. Typically, extenders are linked through a wired port using an Ethernet cable. Try our TV troubleshooting tool now. You could always use some masking tape. Flashing Red – Updating firmware. I can connect to the hub but it has no internet connection. We've had a look at our systems from here and cannot find anything that explains the issues you're having. Any help would be great. – Internet ISP Info on What Do The Lights On My Virgin Media Router Mean? (All Models) We are not affiliate marketers or salespeople; this website is for information purposes only. If the broadband light is green, your internet connection is working. Stable Red – Cable connection issue. The network says that Intelligent WiFi Plus can make a home network up to three times faster by establishing a mesh network. Press and hold the WPS button on the larger WiFi Booster forGraeme on Virgin Media Hub 5 Lights: Ultimate Guide to Understanding and Troubleshooting Your Super Hub 5/5X Lights. New to VM, got a Hub 5 but having a bunch of issues. That's more than. I don't work for Virgin Media. The nest pro hasn’t got very good reviews. 02-02-2023 02:25 - edited 02-02-2023 02:25. on 30-01-2023 11:05. We do not make commissions. Flashing Red – Telephone connection issue. The boys at HQ say there is. 0. Text from Virgin confirms my "kit has been activated". – Internet ISP Info on What Do The Lights On My Virgin Media Router Mean? (All Models) We are not affiliate marketers or salespeople; this website is for information purposes only. September 2, 2022 by Jim Johnson Virgin Media Hub Lights What Do The Lights On My Virgin Media Router Mean? Virgin Media routers use Light Emitting Diodes (LEDs) to show you. • Ensure the Hub is upright, in a well-ventilated location, and, if at all possible, out of direct sunlight. The problem seems to stem from the Hub 5 using the ax protocol for wifi, as some devices cannot negotiate a connection. 6. Molly_T. BT Home Hub 4 and 5. A flashing red power light signals that there’s an issue that needs addressing. Tudor. Remember: Once the Hub is reset, it will. Have followed the instructions to the letter on set up and it is not working. It isn't on during normal use, but turns red if there is a problem. perhaps the hub is not been added to your account. 3 - Re-tried the above, same issue, performed a reset by pressing the reset button on the rear of the hub. Virgin Media Ireland Limited, Macken House, 39/40 Mayor Street Upper, Dublin 1. If you're worried, flick back to router mode, see what colour it is when it comes back on line. - The new routers currently do not have a router mode (at the moment). Stable White – Connected. The Power light indicates whether the router is powered on. Anonymous. So got an Archer D2 plugged in and everything is super stable on that. In router mode, it will be white. Nothing changed but the move to Hub 5 and a 1gb service. All the other lights flashed green and then dissapeared but this light remains green. The Hub should now operate normally. Find out what all those lights on the front of your Virgin Media Hub mean Your Hub Your Hub (modem) normally has just one light on, but from time to time you may see others turn on too. The hub does not feel overly warm and it sits on top of my desk with air circulating freely round it. Whenever connecting to my work-VPN, the entire router will experience intermittent outages, affecting not only the work laptop but anything connected via wifi. Thanks for your help. My new Hub 3 is working perfectly at the moment; just wanted to comment on the front panel lights. To fix it, check all the connections and ensure they are properly connected. My Ethernet connection speed is good but the wifi speeds are slower than usual even close to the hub. I am going to send you a private message. Red light on Hub 3. Reply. The hub feels quite warm, but not hot, to the touch. I’m going to do a hub factory reset. Try a 30 second pinhole reset of the hub with no ethernet connection. We are happy to hear this is now resolved but do please reach back out if we can assist in the future. For example, if your Virgin Media Hub 3. The hub will probably need replacing. Not any SSID’s being broadcasted. 4. Up to 3 WiFi Pods if needed. Although the LED on a hub3 should be white the cheap LEDs used can be anything from white, to yellow, to orange. It means there is an issue with your connections even though the Virgin Hub 4 is on. phoned virgin today they say will monitor the hub over next 24 hours - problem ill get an engineer . Virgin Media's Hub 3, Hub 4 and Hub 5 give customers fantastic WiFi connections all year round. – Internet ISP Info on What Do The Lights On My Virgin Media Router Mean? (All Models) We are not affiliate marketers or salespeople; this website is for information purposes only. Depending on your area. If your Hub is warm to the touch, or smells like smoke, we would recommend unplugging the Hub from the mains as this could be a potential fire hazard. I have a Super Hub 3 (white) at the moment. Depending on your area. 1. To reboot: press the button and hold it for less than five seconds. I followed the install instructions but they all seem to suggest that when I plug it in I will get a white flashing light. Internet LED. 0 as part of a phased roll-out, Virgin Media will offer the Hub 5 to existing customers first at no extra cost, eligible customers will be contacted and given the option of upgrading ahead of a wider launch later on in the year. 1. 2 Internet Light. Turn off the Hub 6. Blue flashing light happens during the provisioning stage on a reboot. I have recently had issues with a red light on my Hub 3 on two occasions which resolved themselves. However, if your WiFi light is blinking red, it’s possible that the WiFi is out of range or there is no WiFi signal. Plug your Hub into the mains. Same today, went off, checked the status online (After tethering to my mobile) saw another outage for broadband and TV expected fix time of. Two LEDs on each RJ45 LAN socket (left = amber. About 1 month ago the light turned green on my hub 4 and it started losing the broadband signal. Regardless of the reason for the red light, this will need looking into further, in the meantime can you try this for me: • Turn the power switch off on the back of the Hub. In either Mode the red power light is an indication of over heating and most not be ignored. 0) is showing a red light. If this changes though, please follow the below steps: Turn the power switch off on the back of the Hub. The WPS button is most helpful when you’re trying to connect a new device to your Virgin Media Hub and you don’t want to go through the process of entering a password. - Cable Modem StatusItem Status Comments Acquired Downstream Channel(Hz) 515000000 Locked Ranged Upstream Channel(Hz) 49600000 Ranged Provisio. The nearest exchange, located in Whitley Bay, is equipped to handle all of your internet needs. Hi daveth2014, thanks for posting and welcome back to our community. I recently upgraded by bandwidth and a hub 5 arrived today. Use the recommended Deco App to connect the other units to the first. I have check the the systems and have identified a short-term issue which may cause intermittent or performance related issues with your connection. Middle –. Ensure the Hub is upright, in a well-ventilated location, and, if at all possible, out of direct sunlight. connection. Checking the Indicator Lights. Virgin Hub 5, red flashing light. Hi everyone i upgraded my broadband package from 500mb to 1gb Internet on Thursday, my new hub arrived yesterday wich is a hub 5. Issues are arising on certain devices that will be addressed in firmware updates. I’ve also called the phone line to check for faults in my area and it says there aren’t any. Solid green: The Hub 5 is powered on and working correctly. The kit is in Modem Only mode and the service appears to be working just fine. Disconnect all ethernet cables from the Hub. Flashing Red – Updating firmware. Had my Internet completely drop. When it comes back on line, if you need to go into the hub's settings don't mix up the default wifi and settings passwords - both are on the bottom of the hub. You could also try the web page status, but this is not recommended as it only covers. Did you plug the Hub in yourself? When everything’s connected and you’ve called the Virgin Media activation number, your Hub will take about 15 minutes to download the latest software and reboot itself. 0. Options. no activity at all on the LAN ports. Similar threads suggest my hub needs to be replaced. The mobile app says that the service around the area is fine. This just means the router is ready for use and can now be connected to other devices. 1 ACCEPTED SOLUTION. My service and speed are unaffected and the hub doesn’t feel unusually hot. Thanks, Kath_F . 0. I've called the Helpdesk and they have just told me that they have no idea what is wrong but to live with it and ignore the red light until my. When the power light is solid white, it indicates that the hub is on and working correctly. The Virgin Media Hub 3 has four lights to indicate the status of your connection. All user-configured settings are deleted, and the router restarts using its factory default settings. We would like to show you a description here but the site won’t allow us. Flashing Green – Booting up. At least 30Mbps download speeds in every room or £100 one-off credit. When in Modem Mode, only one port on your Hub 5 will work - this will be Port 1. Best done from a wired connection. Please advise. The Virgin Media Hub is offered as part of its Gig1 broadband package. Hub3 flashing green lights. I even checked the cables and it all appears fine. It normally is not a hub problem, but a VM cable/cab/network problem. It will also flash when the Hub is downloading new software. Why is the green arrow lights flashing on hub3? Hello, got a Hub 3 today in the post. The light should turn solid for a moment when you first switch on the WiFi Pod (white). Virgin Media is now available in North West, bringing lightning-fast internet straight to your doorstep. I read on this forum that there was a thread about the Hub 5 overheating and affecting DHCP but I can't find it. Then switch it back on. Everything is still working fine at the moment. If the Hub is in a clear area and is cool to touch and the red power light remains on the Hub must be replaced. Joining in. 1 ACCEPTED SOLUTION.